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Privacy Policy

Jordan & Brooke K-12 Tutoring

Last updated: 01st December 2025

 

Jordan & Brooke K-12 (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our students, parents, guardians, educators, and website visitors. We value trust and take our responsibility seriously when handling personal data.

 

This Privacy Policy explains how we collect, use, store, disclose, and protect your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

 

1. What Information We Collect

We may collect personal information including, but not limited to:

a) Parent / Guardian Information

  • Full name

  • Email address

  • Phone number

  • Location (suburb, state)

  • Payment and billing details

  • Communication preferences
     

b) Student Information

  • Student’s first name

  • Year level / grade

  • Subjects of interest

  • Learning needs and academic information

  • Assessment results and progress reports

  • Session attendance and feedback
     

We only collect student information that is necessary to provide educational services.

c) Website & Marketing Data

  • IP address

  • Browser type and device

  • Pages visited and interactions

  • Cookies and tracking pixels
     

  • Form submissions and enquiries
     

 

2. How We Collect Information

We collect information through:

  • Website enquiry and booking forms

  • Trial lesson and consultation bookings

  • Online purchases and enrolments

  • Email, phone, WhatsApp, or SMS communication

  • Learning platforms (e.g. Canvas, TeachWorks)

  • Cookies, Meta Pixel, and Google Analytics
     

 

3. Why We Collect Your Information

We collect personal information to:

  • Provide tutoring and academic services

  • Assess student learning needs

  • Communicate with parents and students

  • Schedule lessons and manage enrolments

  • Process payments and invoices

  • Improve our programs and services

  • Send relevant updates, newsletters, and offers

  • Run advertising and remarketing campaigns

  • Comply with legal and regulatory obligations
     

 

4. Advertising, Analytics & Tracking (Meta & Google Compliance)

Jordan & Brooke K-12 uses advertising and analytics tools including:

  • Meta (Facebook & Instagram) Ads

  • Google Ads

  • Google Analytics
     

These platforms may collect anonymised data via cookies or pixels to:

  • Measure campaign performance

  • Understand website usage

  • Show relevant ads to interested users
     

Important Notes:

  • We do not sell personal information

  • We do not share identifiable student data with advertisers

  • Advertising data is used only for marketing optimisation
     

You may opt out of personalised advertising by adjusting your browser or platform settings.

 

5. Cookies Policy

Our website uses cookies to:

  • Improve user experience

  • Track website performance

  • Enable remarketing campaigns
     

You can choose to disable cookies through your browser settings. Some website features may be affected.

 

6. Disclosure of Personal Information

We may share personal information with:

  • Internal staff and educators

  • Secure third-party platforms used for learning, payments, or communication

  • Legal or regulatory authorities if required by law
     

All third parties are required to handle information securely and confidentially.

 

7. Storage & Security of Information

We take reasonable steps to protect personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or alteration
     

Information is stored securely using trusted platforms and access is limited to authorised personnel only.

 

8. Access, Correction & Deletion

You have the right to:

  • Request access to your personal information

  • Request corrections if information is inaccurate

  • Request deletion where legally permitted
     

To make a request, please contact us using the details below.

 

9. Children’s Privacy

Jordan & Brooke K-12 provides services to children under 18. We collect student information only with parent or guardian consent and use it solely for educational purposes.

 

10. Communications & Marketing

By submitting your details, you may receive:

  • Program information

  • Educational updates

  • Promotional offers
     

You can unsubscribe from marketing communications at any time using the link provided or by contacting us directly.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

 

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Jordan & Brooke K-12 Tutoring
📧 Email: [insert email]
📞 Phone / WhatsApp: +61 499 882 904
🌐 Website: https://jordanandbrooke.com.au

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